Product
Company
Centralized system to collect and analyze customer feedback across multiple channels (e.g., online, offline, call centres etc.). Send surveys via SMS, Email or embed in your website or app. Want to include it in printed material? No problem using a simple QR code to capture feedback.
Predictive analytics and AI-driven tools identify customer trends, loyalty drivers, and satisfaction metrics. Dig deeper with sentiment analysis and emotional analysis with Natural Language Processing.
Automated actions to resolve issues, close feedback loops, and enhance customer satisfaction. As soon as a customer leaves feedback you want to act on - you’ll be notified in real-time.
Real-time dashboards tailored for different organizational roles to streamline decision-making.
Seamlessly integrates with your platform via our easy to implement API. Compatibility with popular CRM, ERP, and communication tools.
Built to grow with your organization, handling small teams to enterprise-level operations. Enterprise-grade security and compliance (e.g., GDPR, SOC 2) to protect data.
Click the buttons below to explore trustMinder features.
The list below is not a complete list of all trustMinder features
but several of the more commonly used by our customers. Please contact us
if you'd like to learn more or have questions about features listed or that you do not see.
Display custom thank-you pages based on respondent answers to provide a tailored survey experience
Set time limits for survey responses to ensure timely submissions and maintain survey flow
Schedule recurring surveys to track feedback trends over time and measure long-term customer satisfaction
Automate surveys based on specific events or triggers such as product purchases or service completions
Use kiosk devices to collect on-site customer feedback in real time
Deploy intercept surveys during customer interactions to gather feedback at critical touchpoints
Trigger surveys automatically after customer transactions to capture real-time feedback
Collect location-specific data by geotagging responses for regional or site-specific insights
Display progress bars or indicators to keep respondents informed about their position in the survey process
Analyze the frequency of specific responses or themes within feedback to understand recurring issues
Export feedback data in multiple formats such as CSV Excel or JSON for easy integration or analysis
Use predictive tools to forecast trends in customer feedback and satisfaction scores
Access real-time dashboards displaying live updates of survey responses and feedback metrics
Create custom pivot tables to summarize and analyze large sets of feedback data effectively
Identify statistical relationships between feedback variables to uncover trends and patterns
Visualize feedback across the customer journey to identify gaps or strengths in the experience
Track and visualize trends in customer feedback over time to identify patterns and emerging concerns
Drill down into granular levels of feedback data to uncover specific insights or anomalies
