Empower Decisions with Real-Time Feedback
Transform insights into action with a scalable solution designed to elevate experiences and fuel growth
Omnichannel Feedback

Centralized system to collect and analyze customer feedback across multiple channels (e.g., online, offline, call centres etc.). Send surveys via SMS, Email or embed in your website or app. Want to include it in printed material? No problem using a simple QR code to capture feedback.

AI-Powered Insights

Predictive analytics and AI-driven tools identify customer trends, loyalty drivers, and satisfaction metrics. Dig deeper with sentiment analysis and emotional analysis with Natural Language Processing.

Actionable Workflows

Automated actions to resolve issues, close feedback loops, and enhance customer satisfaction. As soon as a customer leaves feedback you want to act on - you’ll be notified in real-time.

Customizable Dashboards

Real-time dashboards tailored for different organizational roles to streamline decision-making.

Integration Capabilities

Seamlessly integrates with your platform via our easy to implement API. Compatibility with popular CRM, ERP, and communication tools.

Scalable and Secure

Built to grow with your organization, handling small teams to enterprise-level operations. Enterprise-grade security and compliance (e.g., GDPR, SOC 2) to protect data.

A vast set of insight features

Click the buttons below to explore trustMinder features.

The list below is not a complete list of all trustMinder features

but several of the more commonly used by our customers. Please contact us

if you'd like to learn more or have questions about features listed or that you do not see.

Features that help you listen to customers, markets and employees

Conditional Survey End Pages

Display custom thank-you pages based on respondent answers to provide a tailored survey experience

Survey Time Limits

Set time limits for survey responses to ensure timely submissions and maintain survey flow

Recurring Surveys

Schedule recurring surveys to track feedback trends over time and measure long-term customer satisfaction

Event-Based Feedback Triggers

Automate surveys based on specific events or triggers such as product purchases or service completions

Kiosk Surveys

Use kiosk devices to collect on-site customer feedback in real time

Intercept Surveys

Deploy intercept surveys during customer interactions to gather feedback at critical touchpoints

Post-Transaction Surveys

Trigger surveys automatically after customer transactions to capture real-time feedback

Survey Geotagging

Collect location-specific data by geotagging responses for regional or site-specific insights

Survey Progress Indicators

Display progress bars or indicators to keep respondents informed about their position in the survey process

Features that help you understand customers, markets and employees

Frequency Analysis

Analyze the frequency of specific responses or themes within feedback to understand recurring issues

Survey Data Export Options

Export feedback data in multiple formats such as CSV Excel or JSON for easy integration or analysis

Forecasting Tools

Use predictive tools to forecast trends in customer feedback and satisfaction scores

Live Data Dashboards

Access real-time dashboards displaying live updates of survey responses and feedback metrics

Pivot Table Reporting

Create custom pivot tables to summarize and analyze large sets of feedback data effectively

Correlation Analysis

Identify statistical relationships between feedback variables to uncover trends and patterns

Customer Journey Mapping

Visualize feedback across the customer journey to identify gaps or strengths in the experience

Dynamic Trend Tracking

Track and visualize trends in customer feedback over time to identify patterns and emerging concerns

Data Drill-Downs

Drill down into granular levels of feedback data to uncover specific insights or anomalies

We want to hear from you.

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