Title: Customer Experience Management: Driving Retail Success Through Strategic Feedback
When: 3pm Wednesday 11th of Feb 2025
Duration: 45 mins
Where: Online (link sent separately)
Agenda:
- Why Customer Experience Matters
- Understanding Cusomter Experience Surveys
- Net Promote Score (NPS): The Gold Standard
- Essential Customer Satisfaction Metrics
- Best Practices for Customer Experience Surveys
- Implementing a Customer Experience Feedback Strategy
- ROI of Customer Experience Management
- Q&A
